FAQ

To begin with, please navigate to the Library website. From the main menu bar, click "Purchase Request" under the "Services" heading and then login to our Recommendation System with your NCHU single-sign-on username & password. Once you have completed your request form and click "submit," your application will be automatically sent to the Library for review. You may check your application status at any time by logging into this system as well.

The Library cannot guarantee every suggested item will be purchased. We primarily purchase resources to support research, teaching and learning at the University and offer general interest and leisure materials in our collection as well. Purchasing decisions are guided by the NCHU Library Collection Development Policy. Factors considered in the selection of materials include the relevance to the curriculum, the cost of the item, number of copies available in the library, and the availability of funds, etc. If you have any further question about our selection criteria, please feel free to contact us.

Our staff are dedicated to making books ordered for the Library available as soon as possible. A number of factors, however, may influence the time it takes to get a book to the Library stack. In some cases, when a book is temporarily unavailable or out of print, it may be difficult to figure out its estimated time of arrival. In general, books on a domestic order are approximately delivered within 1 month. It may take 1-3 months, on the other hand, for west-language books to arrive due to overseas shipping.

If you have an urgent need for an item which has a status of "ORDER RECEIVED" or "ON CATALOGING," you may submit a request for Rush Cataloging to the Library. To start with, please navigate to the Library website. From the main menu bar, click "Rush Cataloging Request" under the "Services" heading and then you will be able to place a Rush Cataloging request online. Once we receive your request for rush processing, we will get your requested items ready for checkout ASAP and place them on hold for you as well. Please note, however, if there are other hold requests before your submission, the hold requests will be fulfilled by the order in which they were created.

The normal processing time for a Rush Cataloging request is 3- 5 workdays. You will be notified via email when it is available.

If the book you are interested in checking out has been found lost or damaged, please feel free to summit a purchase request to the Library. We will consider your suggestion for purchase depending on our budget, the availability of the items, etc. Please note that out-of-print books are usually hard to get. In most cases, we will not order a replacement copy when the book is out of print.